Terms of Use

VAZIR GROUP – WEBSITE TERMS OF USE

(USERS/CUSTOMERS)

1. About our terms
   • These terms and conditions of use (Terms) explain how you may use the Vazir Group website and portal, available at: https://vazirgroup.com/ and any of its content (Site). These Terms apply Vazir Immigration Services DMCC, trading as Vazir Group (we, us or our) and you, the user/customer of Vazir Group, accessing or using the Site (you or your).
   • You should read these Terms carefully before using the Site. By using the Site or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Site immediately.
   • If you order services from the Site or engage us to provide services on your behalf, separate terms and conditions will apply.
2. About us: We are Vazir Immigration Services DMCC, trading as Vazir Group with certificate number DMCC187707 duly registered in the UAE under the provisions of law No.(4) of 2001 & order dated May 1st, 2002 in respect of Establishing Dubai Multi Commodities Centre Authority (DMCCA) with business licence number DMCC-779619 and whose registered office is at 3O-01-BA283, Jewellery & Gemplex 3, Plot No: DMCC-PH2-J&GPlexS, Jewellery & Gemplex, Dubai, UAE. and our group companies from time to time.
   • If you have any questions about the Site, please contact us using the following details:

   • Our contact details	Our Data Protection Officer’s contact details
     Registered Address – 3O-01-BA283, Jewellery & Gemplex 3, Plot No: DMCC-PH2-J&GPlexS, Jewellery & Gemplex, Dubai, UAE Business Address - Office #2701-2702, Oberoi Business Tower, Business Bay, Dubai, UAE	Palak Shah dataprotection@vazirgroup.com

3. Using the Site
   • The Site is for your personal use only.
   • You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site.
   • We make no promise that the Site is appropriate or available for use in locations outside of the UAE. If you choose to access the Site from locations outside the UAE, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.
   • We try to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us using the contact details above.
   • As a condition of your use of the Site, you agree to comply with our Acceptable Use Policy available at https://vazirgroup.com/legal-documents/agent-terms-conditions/ and agree not to:
     • misuse or attack our Site by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack), or
     • attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site.
   • We may prevent or suspend your access to the Site if you do not comply with these Terms or any applicable law.
4. Registration and password security
   1. Use of the Site may require registration, particularly in order to access restricted areas of the Site, such as our dedicated portal where you can apply for, pay for, and view the progress of your immigration applications.
   2. We are not obliged to permit anyone to register with the Site and we may refuse, terminate or suspend registration to anyone at any time.
   3. You are responsible for making sure that your password and any other account details are kept secure and confidential.
   4. If we have reason to believe there is likely to be a breach of security or misuse of the Site through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your account.
   5. Any personal information you provide to us as part of the registration process will be processed in accordance with our Privacy Policy available at https://vazirgroup.com/legal-documents/privacy-policy/.
5. Infringing content
   1. We will use reasonable efforts to:when we are notified, but we cannot be responsible if you have failed to provide us with the relevant information.
      • identify and remove any content that is inappropriate, defamatory, infringes intellectual property rights or is otherwise in breach of our Acceptable Use Policy
      • delete accounts which are being used in an inappropriate manner or in breach of these Terms; and
   2. If you believe that any content which is distributed or published by the Site is inappropriate, defamatory or infringing on intellectual property rights, you should contact us immediately using the contact details above.
6. Data Protection: 

   • As an agent user of our Site, your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy available at [insert link], which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

   • You must always adhere to our Privacy Policy when you are processing personal data of any of our users, including when you provide immigration services to such users. Where applicable, and if the GDPR applies (as defined in the Privacy Policy), we will enter into a data processing agreement with you, separate to these Terms, whereby we are a controller and you are a processor of personal data related to users.

   • To the extent you process personal data of users, you will only use such personal data for the purposes of processing and fulfilling the immigration services you are mandated to provide pursuant to the Underlying Agreement and will not use or further process such personal data for any other purpose including to directly or indirectly contact users for any marketing activities or promotional purposes except with our explicit consent. Unless expressly stated in the Underlying Agreement, you will not have any direct contact with users without our prior consent, save where this is strictly to provide the services. All such communications must occur via the portal element of the Site via your restricted area. For the avoidance of doubt, a breach of this clause 6.3 will be considered to be a material breach of these Terms and of the Underlying Agreement

7. Ownership, use and intellectual property rights
   • The intellectual property rights in the Site and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Site (Content) are owned by us and our licensors.
   • We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.
   • Nothing in these Terms grants you any legal rights in the Site or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Site or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Site or the Content.
   • Trade marks: Other trade marks and trade names may also be used on the Site or in the Content. Use by you of any trade marks on the Site or in the Content is strictly prohibited unless you have our prior written permission.
8. Submitting information to the site
   • While we try to make sure that the Site is secure, we do not actively monitor or check whether information supplied to us through the Site is confidential, commercially sensitive or valuable.
   • Other than any personal information or sensitive data which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Site will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.
9. Accuracy of information and availability of the site
   • We try to make sure that the Site is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.
   • We may suspend or terminate access or operation of the Site at any time as we see fit.
   • Any Content provided outside of your personal account on the portal, is provided for your general information purposes only and to inform you about us and our services and news, features, services and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Site and its Content.
   • While we try to make sure that the Site is available for your use, we do not promise that the Site will be available at all times or that your use of the Site will be uninterrupted.
10. Hyperlinks and third party sites: The Site may contain hyperlinks or references to third party advertising and websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third-party site and is at your own risk.
11. Limitation on our liability
    • Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
      • losses that were not foreseeable to you and us when these Terms were formed;
      • losses that were not caused by any breach on our part;
      • business losses; and
      • losses to non-consumers.

12. Rights of third parties

    No one other than a party to these Terms has any right to enforce any of these Terms.

13. Events beyond our control: We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control, including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; flood, fire, explosion or accident; or epidemics or pandemics.

14. Rights of third parties: No one other than a party to these Terms has any right to enforce any of these Terms.
15. Variation
    • No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 14.
    • We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
16. Disputes
    • We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out above.
    • Relevant law of the Dubai International Financial Centre (DIFC) will apply to these Terms. If you want to take court proceedings, relevant court of the DIFC Courts will have exclusive jurisdiction in relation to these Terms. Nothing in this clause or these Terms shall affect your consumer rights.